Shipping policy

Shipping Policy
Thank you for shopping at TNESSENTIAL. We want your order to reach you quickly, safely, and in perfect condition. Please read the details below so you know exactly what to expect.
Shipping Coverage
We currently ship across the United Arab Emirates only (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).
We do not offer international shipping at this time. However, if you can arrange your own courier service within the UAE, we are happy to hand your order over to them for onward delivery.
Shipping Costs
Free shipping on all orders above AED 200.
Orders below AED 200 are charged a flat delivery fee, shown at checkout before you pay.
Cash on Delivery (COD) is available across the UAE with no extra fees.
Processing & Delivery Times
Canvas posters, custom posters, and framed prints are printed and produced in-house. Orders are typically processed within 1 business day and delivered within approximately 2 business days.
Rugs and 3D decor items are not manufactured locally, so delivery takes a little longer — typically 6–9 days. If your order combines a rug or decor piece with posters, we may ship them separately so you receive your posters without waiting.
Delivery times are estimates and may vary slightly during public holidays, sales periods, or due to courier delays beyond our control.
Custom Posters
Custom poster orders enter production once your design is confirmed. Production and delivery usually take 2–4 business days from confirmation. Please double-check your uploaded file and details, as custom orders cannot be changed once printing has started.
Packaging
Every order ships in strong, protective packaging designed to keep your items flat and flawless. Posters are shipped rolled in rigid tubes or flat-packed (framed items), and fragile decor is wrapped with extra protection.
Order Tracking
Once your order is dispatched, you will receive a confirmation with tracking details (where available) by email, SMS, or WhatsApp. If you have not received an update within 3 business days of placing your order, please contact us.
Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with clear photos or videos of the issue and we will make it right — see our Return & Refund Policy for full details.
Failed Deliveries & Address Errors
Please make sure your delivery address and phone number are correct at checkout. If a courier cannot reach you, they will attempt to contact you to rearrange delivery. Orders returned to us due to an incorrect address or repeated failed delivery attempts may require an additional delivery fee to reship.
Contact Us
Questions about your delivery? We're happy to help:
Phone / WhatsApp: +971 56 129 3611
Instagram / TikTok: @nazessentials
Or use the contact form on our website.
TNESSENTIAL — Quality that stays on your wall, not in storage.